Hasselblad Announces Comprehensive Amendments to Their Customer Care Program

New Camera Care Plan to provide international coverage to professional photographers, including 24 hour help desk and day-to-day exchange service.

High-end camera manufacturer Hasselblad has announced the launch of an extended warranty and service program designed to cover the needs of professional photographers on an international basis. The new program, which will go under the name Hasselblad Camera Care Plan, will be available to photographers via local Hasselblad partners as of November 21, 2008.

“Hasselblad has long had a reputation of producing the highest quality camera products available on the market,” says Corporate After Sales Manager, Carsten Kronborg, who will head up the new program. “And while we continue to provide the highest quality possible and design our cameras, lenses, and accessories to work reliably for many years to come, in the real world, things do go wrong sometimes – even with a Hasselblad. And when photography is your profession, any equipment down time is potential lost revenue or dissatisfied clients. For this reason, we have developed the Hasselblad Camera Care Plan.”

The Hasselblad Camera Care Plan will provide up to two years of extended warranty coverage on top of the standard factory warranty and the coverage will provide global support, regardless of where the camera was purchased, except in those countries where import regulations do not allow, such as India and Latin America. (Use the Care Plan Partner Locator at the following link to find a Hasselblad partner in your region: http://www.hasselblad.com/about-hasselblad/care-plan-partner-locator.aspx)

“Hasselblad has always found its client base in the professional photography community,” says Kronborg, “and many of our clients are active on an international basis. Working internationally poses certain problems, such as the fact that a product purchased in one market is not covered by warranties in other markets. So if you’ve bought your camera in New York and run into trouble in South Africa, then it can pose some serious obstacles. Or you may have technical questions or problems in the middle of the night or in a location where you cannot access your local dealer or support. And so on. The Camera Care Plan is designed to remove such obstacles and guarantee a seamless professional experience.”

The Hasselblad Camera Care Plan provides photographers with access to technical support around the clock on weekdays and a day-to-day equipment exchange service. The basic coverage will cover the registered camera and three additional system components of the customer’s choosing (lenses/ImageBank/Global Image Locator). Additional components can be covered for an additional fee.

“The entire plan,” continues Kronborg, “has been designed to cover the situations that pro shooters face out in the field. Situations where the difference between rapid service, support, or product replacement can make all the difference between completing an assignment or loosing a client. Basically,” he concludes, “what we are providing is professional peace of mind.”

For details and pricing, please visit http://www.Hasselblad.com/CarePlan or contact your local Hasselblad dealer or representative.

About Hasselblad
Hasselblad A/S has developed, manufactured and delivered the very best in high-end camera systems for over 50 years.  A Scandinavian company, headquartered in Gothenburg and Copenhagen, the company employs more than 250 people, has subsidiaries in the USA, the UK, Germany and France and is represented worldwide by more than 90 distribution partners, through which it reaches every segment of the professional photographic market.  Inspired by the vision of its senior management to create the world’s best high-end DSLR cameras and to become the market leader in that sector, Hasselblad continues to pursue its founder’s philosophy of combining the most advanced technology available with a passion for photography to give professional photographers the best possible tools to capture the best possible images.

To satisfy the evolving requirements of today’s customers, Hasselblad’s H3DII camera line comprises a range of photographic systems – the Hasselblad H3DII-60, the latest model of the world’s first high-end, DSLR camera system, and the H3DII-50 continue to offer the ultimate in flexibility and digital image quality, while the lower price points of the H3DII-39 and the H3DII-31 make them attractive propositions for high-end 35mm DSLR users feeling the limitations of their existing cameras.  By developing the H3DII’s integrated camera architecture specifically for digital users, Hasselblad is able to provide customers with both the full benefits of professional medium-format digital cameras and the ease of use of the best 35mm DSLRs.

An iconic brand throughout the world of professional photography and probably best known for the cameras that the Apollo astronauts took to the moon, Hasselblad remains synonymous with outstanding craftsmanship and unsurpassed image quality.

Related posts:

Hasselblad USA Promotion Offers Special 50mp Camera & Zoom Lens Hasselblad USA Bundle Promotion Hasselblad USA is pleased to announce a special bundle promotional offer. For the month of June, the award winning H3DII-50 will be bundled with the new HCD 4.0-5.6/35-90 zoom lens...

Hasselblad introduces the 50 megapixel H3DII-50 Introducing the new H3DII-50, featuring the world’s largest sensor. Featuring the new Kodak 50 Mpixel sensor, measuring 36×48mm, twice the physical size of the largest 35mm DSLR sensors, the H3DII-50 is designed to meet...

KODAK CCD Image Sensors Power New Cameras for Professional Photography. CCD Image Sensors from Eastman Kodak Company (NYSE:EK) have been selected again to power the most advanced cameras for professional photographers. Showcased at this year’s Photokina trade fair in Cologne, Germany, the new cameras – the...

Adobe Photoshop Camera Raw 5.4 Release Candidate Adobe Photoshop Camera Raw 5.4 Release Candidate Now Available Adobe has released its Photoshop Camera Raw 5.4 Release Candidate, available immediately as a free download from Adobe Labs at http://labs.adobe.com. The “release candidate” label...

Olympus announces Zuiko Digital 14-54mm 1:2.8-3.5 lens “When it comes to sharp, high-contrast imaging, the new Olympus ZUIKO DIGITAL 14-54mm 1:2.8-3.5 II (28-108mm)* takes the success of its popular predecessor, the ZUIKO DIGITAL 14-54mm 1:2.8-3.5, to a new dimension. Featuring High-Speed...

Canon G10 versus Hasselblad H2 with Phase One P45+ back The next afternoon I hiked into the forest with my tripod, Hasselblad H2 and P45+ with the Hasselblad 55-110mm lens attached, and photographed a lovely deep forest fall scene. As I stood there wondering...

Raw sample photos from Canon, Nikon, Olympus, Minolta, Fuji, Leica, Kodak, Sony, Hasselblad, Panasonic, etc at RawSamples.ch The Goal of this Website is to provide RAW-Files of nearly all available Digitalcameras. There are actually more than 125 different RAW-Files of Digital cameras available. All available images of RAW-Samples are offered to...

Omnivision announces 9 Megapixels 1080p HD Video Sensor OmniVision Expands High-End Portfolio With 9 Megapixel 1080p HD Video Image Sensor OmniVision’s OV9810 combines 9 megapixel photography with 1080p HD video on a single chip, eliminating the trade-offs between high quality still photography...

Phase One P65+ moves into first place in DxOMark Sensor rankings New medium-format Phase One P65+ beats all other cameras for overall dxomark sensor performance. RAW performance data for Hasselblad H3DII 50 also now available on dxomark.com Paris, France – May 14, 2009 –DxO Labs...

Err 99 and Autofocus Problem with Canon EOS-1D and EOS-1Ds Mark III EOS-1D Mark III/EOS-1Ds Mark III: Abnormal Mirror Operation (Err 99) Thank you for using Canon products. We have discovered that abnormal mirror operation occurs in some EOS-1D Mark III and EOS-1Ds Mark III digital...